Auto Attendant

Auto Attendant allows your callers to reach the right agent, the first time.

In telephony, an auto attendant allows callers to be automatically transferred to an extension without the intervention of an operator or receptionist.

Auto Attendant Overview

Typically, an auto attendant is included in a business’ phone system such as a PBX, and modern Auto Attendant services can route calls to mobile phones, VoIP deivces, or other locations.

Auto Attendant – A Closer Look

On a technical level, an auto attendant can be viewed as a very simple IVR. However, unlike an IVR, auto attendants serve a very specific purpose: to replace live operators and route calls. It can often include a directory which will allow a caller to dial by name in order to find users on a system.

AVOXI’s Auto Attendant

AVOXI’s hosted PBX solution, AVOXI Core includes Auto Attendant or IVR to allow your customers to easily reach the correct person.

Auto Attendant is capable of the following routing steps:

  • Transfer to extensions
  • Transfer to voicemail
  • Play message
  • Go to a sub menu
  • Repeat choices
  • 0 for operator
  • Default mailboxes
  • Timeout routing

Auto Attendant systems were first used in the 1970s to automate tasks in call centers, but the technology was complex and expensive. In the early 1980s the first mainstream market competitor emerged, and made it a more feasible feature. However, Auto Attendant did not become vital for call centers until the late 1990s.

Some of the benefits of Auto Attendant include:

  • Saves money generally spent on a receptionist/operator
  • Customer reaches the right person the first time
  • Shorter wait times for callers

To learn more about Auto Attendant, visit the following sites.

Call Center Guide

Download the Call Center Guide


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