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4 Reasons Your Business Should Move to a Virtual Call Center

Virtual call centers are rapidly becoming the norm in customer service, and there are many reasons behind it.  Businesses have found the benefits of moving to a virtual call center to be almost immediate, from price reductions to more productive agents.  The top four reasons businesses move to a virtual call center include:

  1. Cost Reduction:  Because virtual call centers don’t require physical locations or hardware, the cost of a virtual call center is much lower than a traditional, on-site system.   Also, pricing is based on a per-call basis, rather than paying a flat fee for something that you’re not necessarily using all the time.
  2. Mobility:  Virtual call centers allow agents to work from home, or while travelling.  Rather than being chained to a desk, agents are able to receive phone calls no matter where they are.
  3. Higher Productivity:  In virtual call centers, self-service portals and cloud IVR replace agents in handling the easier tasks, allowing agents to deal with the more difficult and time-consuming cases.  Enhanced routing also allows the right agent to receive the call every time, reducing the need for agents to constantly transfer calls.
  4. Scalability:  Virtual call centers allow call centers and businesses to continuously grow and expand, without the hassle of having to add more on-site hardware and more space.

As businesses with virtual call centers continue to raise customers’ expectations for service and speed, is your company getting left behind?

David Wise

David Wise

Chief Executive Officer, Founder at AVOXI
David has more than 18 years of management experience in the telecommunications industry. A graduate of the Citadel, David worked as a Senior Account Executive with Intermedia Communications and later co-founded Rapid Link, a leading provider of International callback and VoIP. David then founded AVOXI in 2001with a focus on providing niche international call center markets with customized voice and data services. read more
David Wise
David Wise

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