For our customers working in a traditional call center environment, they often ask us why they should make the switch to a virtual call center. That’s easy! There are so many advantages to moving your call center to the cloud. Today we’re going to list the top 5 reasons to move your call center to the Cloud.
This is one of the most compelling arguments for those considering the switch to a virtual call center. Cost is on the forefront of everyone’s mind. Well lucky for you, a virtual call center will save you money. Since your employees work remotely, you won’t have to worry about overhead costs associated with a physical work location. That means no rent, no office supplies, no crazy equipment. You just have to make sure your employees have access to a computer with Internet.
Since your employees will work remotely, that means you can hire people from all over the world. This gives you the ability to hire the most qualified person for the job, regardless of where they live. If you frequently do international business, this flexibility is a huge advantage because you can have employees working every hour of the day regardless of what time zone your customer is calling from.
There are often concerns about the ability to monitor agents remotely. But have no fear! Virtual call center software offers a number of features that allow you to keep tabs on your employees. Features such as call recording, live monitoring and agent reports are all useful for monitoring agents.
Rather than having to expand the location of your call center and purchase more equipment like in a traditional call center, virtual call center software is extremely scalable. Whether you have 5 agents or hundreds, virtual call center software allows you to easily add or remove agents.
5: Emergency Preparedness
In a worst case scenario, your traditional call center could become the site of a natural disaster or emergency. This could leave your business out of work for days. With a virtual call center, your employees are geographically dispersed. So even if a few of your employees are unable to work, you’ll have employees in other parts of the world that can still work. Another good thing about being part of a virtual call center in an emergency is that you won’t have to worry about losing data and information. All your information is stored in the cloud.
Can you see yourself benefitting from any of the reasons listed above? If so, talk to your VoIP provider about making the switch to a virtual call center. The switch is easier than you think!