For businesses with multilingual employees catering to a wide variety of customers, it can sometimes be difficult trying to match up callers with the correct recipient. You want to make sure you’re giving your customers the best customer service possible. That means making sure their calls are delivered and answered correctly the first time. A Cloud PBX phone system can be a real game changer in these situations. In this article we’ll discuss how a Cloud PBX system can benefit your multilingual business.
Auto attendant system
IVR/Auto Attendant is a feature available on most Cloud PBX systems. With an IVR, a company can select prompts so a customer can key-in specific information, they can set up messages that the customer can listen to or they can prompt a customer to enter the extension of the specific person they’re trying to speak with.
A multilingual company can really put this system to use by creating a “language preference” prompt. This prompt can request that a customer choose which language they’d feel more comfortable speaking in. For example, “press 1 for English, press 2 for Spanish”.
This is useful because rather than having an employee pick up the call and transfer them manually, the IVR system takes the prompt that the customer selects and sends them to an agent who speaks that selected language. The system can be customized completely to your company’s preference.
Another essential feature off a Cloud PBX system is Time-of-Day Routing. This feature is extremely helpful for multilingual businesses. If you have customers living across the globe, there’s a good chance that you’ve run into time-zone issues.
With Time-of-Day Routing, incoming calls will be transferred to pre-set numbers depending on what time it is. This allow calls to be sent to an available employees regardless of what time zone they’re in.
This is just a few of the ways that a Cloud PBX can improve your multilingual business’ current phone system. If you think your company could benefit from this system, talk to you provider about making the switch today.