Are you a call center that is looking to reduce your costs and improve customer experience quality?
Traditionally, call centers have relied on legacy PBX phone systems that can be costly to install and maintain. However, there has been a significant shift to VoIP and for good reasons. Call center VoIP software offers the following benefits over traditional private branch exchange (PBX) phone systems:
- No installation of expensive hardware
- Scalability & flexibility
- Feature-rich applications
In addition, call center VoIP software can help decrease turnover rates in a call center by offering more flexibility for call center agents. Call center VoIP software allows companies to implement at-home agent solutions and offer call center agents a powerful motivator to stay with the company. Call center managers are still able to implement quality assurance and monitor agent activity by simply having the agents log into the call center VoIP software application.
Security concerns that initially existed with VoIP solutions are no longer an issue. Call center VoIP providers have gotten a lot more sophisticated. They have been able to provide safe and secure VoIP solutions that not only meet call center needs, but also provide feature-rich applications that are better able to meet the mission critical requirements of their call center clients.
It’s time to switch to VoIP. What are you waiting for?