Call divert or call forwarding has come a long way since its invention by Ernest Bonanno. Most modern PBX systems come with a call divert feature at no additional charge. Call forwarding can help you get toll free numbers or local phone number from the cities and countries where you customers are located. Then, you can call divert those phone numbers to wherever your business is located. This helps you appear local to your customers. Customers are more likely to call a local number than a foreign one. Even if they know that you are located in a different city or country, customers like to know that you are willing to invest in making it easy for them to contact you.
Call Divert Benefits
- Forward toll free numbers to you landline, mobile or VoIP phone.
- Appear local to your customers.
- Never missing another call. You can choose to call divert your local phone number when: the line is busy, the call is not answered, the phone is switched off, there is no coverage.
- Get advanced features. Many advanced features such as call recording, IVR/auto attendant, voicemail to email and more come with call diversion.
The call divert feature also allows you to set up call routing options such as time of day routing or geographic routing. This type of setup is seamless and the customer experiences a great quality call. While the person answering the call may be an employee sitting in your office, a virtual agent or an on-call emplooyee answering the phone from their home, it makes no difference to your customer. They just want the call to be answered, their issue to be addressed or even better for you, their sales to be completed!
Customer service is becoming a differentiating factor among businesses. Check your call divert options and ensure that your customers always get a response.