When on the hunt for a new hosted contact center solution, there are a few things that you should be on the lookout for, and a few questions that can be asked to ensure you are getting the correct hosted contact center solution to fit your needs.
The first thing that you should do when looking for a solution is clarify your needs. After you determine exactly what it is that you will need (including features and add-ons), be sure to state that to the potential carrier. Your vendor representative should be able to repeat these needs back to you, and have a solution that fits exactly what you’re looking for.
Secondly, have the potential carrier explain to you exactly why you should pick them. This should include references from some of their customers, case studies with businesses similar to yours, and the benefits of choosing them over another carrier.
Determine the scalability of the hosted contact center solution they’re offering. If you know that your company will be growing in the next few years, or locations will potentially be added, ensure that the solution will be able to grow with your company. This will save a lot of costs and hardship in the future.
Doing research and asking the tough questions before signing a contract will ensure that the hosted contact center solution is the best for your company, rather than being roped into a contract that may not fit your needs.
Learn about AVOXI’s Hosted Contact Center Solution SmartQueue.