There is a lot of interest in unified communications, driven by everything going mobile, an increased need for collaboration and the need for business process integration with communication platforms. While some companies have left old telephony behind years ago, many businesses around the world are still transitioning to new cloud VoIP solutions.
While cloud VoIP benefits outweigh the switching costs, some contact centers are still hesitant to make the move due to concerns over privacy and security requirements. Others are still paying off their current infrastructure and cannot fathom paying for cloud VoIP at the same time. However, companies that have not transitioned to cloud VoIP are quickly realizing that they are falling behind their more tech savvy competitors. The beautiful part about switching to a cloud VoIP solution is that you never have to worry about those pesky hardware costs holding you down again. You also have options to slowly transition into cloud VoIP while keeping some of your old infrastructure in place. Then, you can move all your operations into the cloud down the road.
While you are still pondering on whether or not you should move you call center into the cloud, your competitors that have made the switch are enjoying the following cloud VoIP benefits:
- Easily scale during peak season. Cloud VoIP is flexible and allows you to scale easily during peak seasons. Don’t you wish that you could easily add or remove users from your system within minutes?
- Handle multiple communication channels. Customers are becoming more demanding and want you to be available to them via email, chat, video, and phone at their convenience. Cloud VoIP allows you to integrate multiple channels into your contact center to make sure that customer service is top of mind.
- Focus on your core business. Let your cloud VoIP provider worry about the technology so you can focus on your customers. Don’t spend your employees’ precious time on equipment fixes and troubleshooting. They can contribute to your business and to your bottom line in much more valuable ways.
Let go of your fears and don’t think about cloud VoIP as a hard switch where today, you are an on-premise call center and tomorrow you are a cloud call center. Rather, think of it as a transition that you can complete at a pace that suits your business operations. Cloud VoIP solutions are not all or nothing. Take your time and have the big picture in front of you during the transition. What will it take to serve your customers better and improve the customer experience?
Cloud VoIP References
- Learn More About Cloud VoIP
- Cloud VoIP On the Rise
- Cloud VoIP Benefits
- Switching to Cloud VoIP
- Virtual PBX Phone System
- VoIP PBX Systems
- VoIP Providers