While there’s no doubt that the amount of advocates for VoIP grows daily, there are still some people out there who try to discredit Voice over Internet Protocol services. Generally these people are PSTN (public switched telephone network) providers, who stand to lose quite a lot of money and business from VoIP.
There are also those who used VoIP when it was a new service, while it still had some kinks, who fear moving back over to “the cloud”, and instead continue using antiquated services.
While some of the myths had truth to them when VoIP debuted, the constant upgrades to technology have caused VoIP to surpass PSTN in quality, security, and affordability.
Perhaps the most common myth that VoIP suffers is that it is unreliable. However, those that most commonly advocate this are the VoIP users who don’t have the proper bandwidth on their network to handle the volume of calls they are receiving. This is an easy mistake to avoid, and working with a knowledgeable VoIP provider can ensure that you meet the requirements to have a reliable VoIP solution. The use of redundancy and failover capacity by your VoIP providers can also ensure that your VoIP phones are always ringing.
The second myth that is commonly spread about VoIP is that it is expensive. This is simply not the case. Companies who utilize VoIP generally pay a small subscription fee each month, and then only for the minutes that they use. Other telephony solutions, on the other hand, generally require quite a bit of hardware investment, and in-house IT staff to ensure that the telephony is always up and working.
Finally, opponents of VoIP argue that VoIP is not secure. However, VoIP security is constantly being upgraded to ensure that businesses are following proper security protocols. The three basic measures that can be taken to ensure that your VoIP solution is secure include firewall, authentication, and authorization.
People are constantly moving over to a VoIP Gateway for their telephony needs because the opposite is true for these three myths. And no business can afford to stick with an antiquated and expensive telephony solution, while missing important calls that could lead to sales.