Hosted PBX (Private Branch eXchange) is taking over the business world. Recent projections indicate that by 2015 more than 60% of businesses will have moved to a hosted solution for their company’s telephony needs. This would more than double the amount of hosted PBX systems in the market today.
Why the great migration? A number of advantages exist for hosted PBX systems versus traditional phone systems or premise-based PBX.
With a hosted solution, the equipment, maintenance, IT support, and system upgrades are all taken care of by a third party vendor off-site. This offers great cost savings to a company. Your company no longer needs to make a large capital invest in equipment and can spend less resources on IT support and security because the hosted PBX vendor will provide those services.
Hosted PBX systems provide a great range of services that used to be reserved for large enterprises but are now available to any size business. In addition hosted PBX systems provide features such as: automatic call distribution, interactive voice response, skills-based routing, call and voice recording and much more.
With benefits such as easy and rapid scalability, reliability (24/7 support and redundancy & data backup in case of disaster), and added flexibility of call features, it is easy to understand the transition from premise-based to the hosted model. Businesses considering the shift should compare capital expenses and operating expenses when looking into moving to a hosted PBX. The move from a traditional to a hosted solution is less risky considering the lack of a large upfront capital expenditure. And, with increased competition among PBX vendors, the operating fees and service for hosted PBX systems are becoming better and more affordable.