Businesses that are looking to expand their customer base often start with a toll free number, increasing their visibility and providing a free way for potential customers to contact them. They often increase marketing efforts as well, targeting potential customers all over the country, or even the world. However, what few businesses think about when hoping to expand their customer base is how they are going to handle all these customers once they attract them.
Utilizing a Hosted PBX system from the start will enable businesses to grow without running into major problems with their telephony. A Hosted PBX, or Private Branch Exchange, is a telephone system provided by a VoIP provider that makes connections among the internal telephones of a business. These systems, when hosted, are highly scalable and allow for easy and inexpensive additions of new phone lines, or extensions. This proves very valuable to businesses that are planning on growing and expanding their customer support team in the near future, but only have a few employees at the time they implement their phone system.
Hosted PBX systems prove very valuable to small and growing businesses
Hosted PBX systems also prove very valuable to small businesses because they require no maintenance on the business’ side. This means that there’s no need to hire an IT department just to ensure that the phones are working, because the PBX provider will take care of all of that for the business, as well as any upgrades that are needed. By picking a VoIP provider that has 24x7x365 customer support, businesses can feel confident that their phones are always working.
Hosted PBX capabilities are included with any toll free numbers, local phone numbers, or Universal International Freephone Numbers from AVOXI. The hosted PBX solution, AVOXI Core, not only allows for scalability with five free extensions, but provides time of day routing, call forwarding, IVR/auto attendant, call recording, and many other features.