With the growth of technology, and hosted PBX systems now utilizing Internet protocol to exchange information, PBX systems’ functionality has expanded vastly. Users who were once stuck in an office can now work from anywhere in the world, and utilize all of the features provided by their hosted PBX. However, in order to reap the benefits, users must first understand what their hosted PBX has to offer, and how to make the most of their system.
The following list includes the most common features that are available with many hosted PBX systems.
- IVR/Auto Attendant: The auto attendant is perhaps one of the most important, and most helpful, features that a hosted PBX has available. Auto attendants act as virtual receptionists; they direct callers to the correct agents, and are able to handle some of the less complex requests customers may have. Auto attendants allow businesses to have a large influx of calls without needing to hire extra personnel.
- Call Recording: By utilizing call recording, managers and employees are able to refer back to previous calls, whether it be for training purposes, customer service purposes, or just to jog a memory.
- Call Forwarding: Call forwarding allows employees to leave their desk without missing a call. If the number originally dialed is not answered, call forwarding immediately sends the call to the next directed place, such as a cell phone or another employee. Users are able to set up a system that makes the most sense for their business.
- Voicemail to E-mail: Voicemail to e-mail is set up to send an e-mail alert when a voicemail is received. Users are also able to listen to a voicemail recording through the e-mail they receive.
- Time of Day Routing: For businesses without staff on-site 24/7, time of day routing is a huge asset. Time of day routing can be set up to automatically reroute phone calls at a certain time of day. Those who leave the office at 5:00 but still want to receive phone calls from the office on a different device are able to do so.
- Conference Calling: Conference calling enables a group of people to communicate real time over the phone, rather than having to send mass e-mails in order to reach everyone that needs to be in the loop. For many businesses, this feature can prevent the need for an outside conference call service.
This is just the tip of the iceberg when it comes to what a hosted PBX can do.
Check with your provider to discover if you are utilizing all of the features available to you!