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Hosted Virtual Call Center: Good or Bad for Business?

hosted virtual call center is definitely not a thing of the future; it has embedded its footprint so deep into the industry that it continues to spread on daily basis. A cloud hosted virtual call center offers flexibility with little upfront costs, less maintenance and IT administration requirements, and a safer disaster recovery plan. It is important to understand that a hosted virtual call center may not be the best solution for every business (although it is for most).

Businesses that are more responsive to the benefits received from a hosted virtual call center are those that:

  • Are industry leaders who keep up with innovation, particularly in customer support
  • Have inconsistent call volumes, specifically due to seasonal change in demand
  • Are fast-growing and expect significant organic or acquisition growth
  • Are looking to reduce cost but keep call center functionality
  • Have multiple (especially international) office locations
  • Have ability to employ remote workers
  • Are small to medium-sized businesses

In actuality, a hosted virtual call center has the ability to support any size business regardless of the call volume received. The above list should be used only as a guide to determine at which stage would a call center most benefit from implementing a hosted virtual call center solution.

Is a hosted call center good or bad for business?

David Wise

David Wise

Chief Executive Officer, Founder at AVOXI
David has more than 18 years of management experience in the telecommunications industry. A graduate of the Citadel, David worked as a Senior Account Executive with Intermedia Communications and later co-founded Rapid Link, a leading provider of International callback and VoIP. David then founded AVOXI in 2001with a focus on providing niche international call center markets with customized voice and data services. read more
David Wise
David Wise

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