What can be a more convincing case for a hosted virtual call center than seeing your productivity increase?
Today’s call centers have evolved into sophisticated, tech-savvy operations that impact the bottom line through service, support and sales. Business that are recognizing the potential of call centers and are keeping up with new demands of their customers and their call centers workforce are seeing a big return on their investment.
Many call centers are letting their staff work from home and giving their agents digital devices such as iPads, iPhones and Blackberry phones. In turn, call centers are attracting quality agents and seeing an increase in their retention rates. This is also making them more competitive as the needs of the workforce have changed. Businesses running a hosted virtual call center are able to retain more women who would have left the profession had they been constrained by the traditional 9AM – 5PM working hours. These women are many times among the top performers in the hosted virtual call center, so the business would see a big hit had they left.
While some business owners are still not comfortable with running a hosted virtual call center, what they may not realize is that the productivity speaks for itself. If an agent abused the ability to work in a hosted virtual call center, it would quickly show up in his productivity.
So, let productivity speak for itself!