Cloud telephony has revolutionized daily call center operations. However, many contact centers have not yet made the full switch to a hosted virtual call center.
Being that cloud infrastructure is the way of the future due to its lower cost and the flexibility it offers to scale up and help your contact center grow, hosted virtual call center deserves consideration for improving your performance. Having flexibility is something that every contact center manager needs, so features of a hosted virtual call center look attractive. Add to that the low cost of acquisition and the ability to implement toll free forwarding and route your toll free numbers according to your specific needs, and you run out of excuses not to consider a hosted virtual call center setup.
The availability of features such as toll free forwarding to accommodate the requirements of a modern call center is driving the growth of a hosted virtual call center. Being able to provide high availability and redundancy through the use of toll free forwarding in your hosted virtual call center will allow you to provide high quality customer service and improve your operations. With call centers popping up daily, high quality of customer service is becoming the differentiating factor for many contact centers and helps to set the good ones from the fly by night call centers.
Implementing toll free forwarding through your call center VoIP software should be an easy task with high returns. Being able to implement enhanced routing to make sure your customers get to the correct representative in the shortest amount of time is an important factor to your customer satisfaction. Make sure that you have the ability to change the toll free forwarding settings at any time so that you have full control over your contact center.
So, after reading this, is hosted virtual call center a part of your future plans?