Legal outsourcing, or legal process outsourcing (LPO) refers to the practice of a law firm or corporation obtaining legal support services from an outside law firm or a legal support services company. The practice is called offshoring when the LPO provider is based in another country. Offshoring involves the practice of outsourcing any activities other than those where personal presence or contact is required, such as appearances in court and face-to-face negotiations.
LPO providers have established themselves in Canada, India, the Philippines, the United States, Israel, and Latin America. India is considered to be a major destination for legal outsourcing due to its availability of affordable English-speaking lawyers, many of which are educated in the UK or US. Their legal system is also based on English common law, making it a desirable choice for those looking to cut back on costs without cutting back on quality.
LPO providers have begun obtaining VoIP call center solutions in order to decrease costs and expand their customer base. By pairing these solutions with US toll free numbers, law offices from the United States are more likely to call and utilize their services. VoIP call center solutions are also scalable, so when more customers begin calling, more extensions can quickly and easily be added to handle the influx of incoming traffic.
Mobility is a key factor for VoIP call center solutions, and incredibly important for LPO providers who are located across the world. Frequently, conference calls take place with their customers, and due to different time zones, the providers would most likely be on the phone in the middle of the night. With the mobility of VoIP call center solutions provide, LPO providers would not have to drive into the office to participate in the conference calls, and could instead participate from the comfort of their homes.
As LPO providers become increasingly popular, it’s important that they supply a high quality way for potential customers to contact them for free. VoIP call center solutions with US toll free numbers can deliver both.