During peak calling periods, waiting in line to be directed to an agent can be both frustrating and time-consuming for your customers. With queue callback, your callers are given the option to avoid waiting on the busy line by requesting a call back from the next available agent.
Time is money for your business and your customers. Every minute that a caller spends on hold waiting for an available agent is time that they could be spending on their daily activities.
Queue callback allows your customers to save time by simply requesting a call back from the next available agent instead of waiting on hold. As soon as an agent is available, the customer is called back and they are connected without delay.
It also provides your business with a host of benefits, including reduced costs, improved agent productivity, increased customer satisfaction, and more.
But what does this essential call queue management tool cost your call center? In this post, we’ll answer the question “How much does queue callback cost?” so you can make the right choice for your business.
Queue Callback Cost Comparisons
Queue callback is usually not a standalone feature; instead, it comes included with a virtual call center software plan.
There are plenty of options to choose from when it comes to virtual contact center providers who offer queue callback. Talkdesk, 8×8, Avaya, Five9, and Vocalcom are just a few.
In order to get a quote for a virtual contact center solution that includes queue callback, most providers will ask for some basic information about your business. In addition to items like name, email address, and phone number, a provider may also ask you to provide details like how many agents you have and how many calls your business receives on a daily basis. This information is necessary in order to accurately quote the services based on the individual needs of the business.
The cost of the queue callback feature really depends on the virtual call center software plan that you choose. For example, Talkdesk offers queue callback with their Pro Plan, which is offered for $55 USD per month per user.
Vocalcom also offers the queue callback feature with their basic sales and service plan, Click2Start. This plan is priced at $65 USD per month, and includes their Virtual Hold and Prioritized Call-Backs feature.
AVOXI offers queue callback with the Smart Queue “Without Limits” package. This package is priced at $50 USD per month per user when paid annually. Other features included with this virtual call center software plan include:
- Complex IVR
- Call Recording
- Call Whisper/Call Barge-In
- Live Call Monitoring
- Live and Historical Reporting
- Automated Report Distribution
- And More
Learn More About Queue Callback
Looking for more information about queue callback or how to manage your call queue? Check out the related articles below:
- Call Queue Management 101
- How Does Queue Callback Work?
- 4 Ways to Decrease Average Hold Time in the Call Center