The limitations of on-premise communications solutions are a thing of the past. With advances in VoIP software, your business can reach customers anywhere in the world, no matter where your headquarters are actually based.
Thanks to cloud-based communications, your business doesn’t have to set up shop in another country in order to tap into its marketplace. VoIP, which stands for Voice over Internet Protocol, uses the Internet to connect calls at a fraction of what it costs to deliver long-distance calls over traditional phone lines. And with features like international call forwarding, you can answer calls from your hotel room in New York just as easily as you would in your office in London.
So, what does your business need to do take to leverage the benefits of VoIP software to grow globally?
Determine Where Your Prospects Are
Before you begin the process of global expansion, you need to determine where your ideal target markets are. Although VoIP software allows you to connect with prospects and customers anywhere in the world, you’ll need toll free and local phone numbers for specific regions to make your business fully accessible to your target market.
For example: let’s say that your business is headquartered in New Delhi, India. You want to target new customers in the United States, Canada, the United Kingdom, and Australia. To make it easy (and free) for your prospects in these countries to contact you, you need to purchase toll free numbers for each one. Your prospects will simply dial the toll free number that you provide, and you can use call forwarding rules to route the call back to your office in New Delhi.
Choose a Provider with Affordable International Rates
By default, VoIP calling rates are far cheaper than traditional, landline calling rates. But, even VoIP calling rates vary from provider to provider. Once you’ve determined which countries you wish to target for new business, start doing your research on calling rates and number availability. Choose a provider that offers affordable numbers and rates for the countries you wish to target now as well as other geographic regions that you may wish to target in the future.
Set Up International Call Forwarding Rules
Today, most toll free and local phone numbers come with advanced cloud PBX features and functionality, including international call forwarding. The best providers include self-service portals with your number, allowing you to configure the settings and features with just a few clicks.
For example, the AVOXI Core Online Portal, which is available with every virtual toll free or local number, allows users to access their account settings online and make changes without having to call Customer Support for assistance. Check out the demo video below to learn how.
VoIP Software Supports Growing Global Businesses
Looking for more information on how to grow your business worldwide with advanced VoIP technology? Explore the articles below or contact an AVOXI VoIP specialist to learn more.
- Global Communications Made Simple
- Take Your Small Business Global with VoIP
- Your Call Center Checklist for Global Expansion