The AVOXI Blog:
The Most Educational VOIP Call Center Software and Business Phone System Blog in the World!

International toll free number Q&A

International toll free number—such a simple term yet it can be the key to increased sales and business expansion. This blog will be formatted as a Q&A, to answer all questions about an international toll free number, or ITFS (international toll free service) and how it works.

What is an international toll free number?

International toll free service enables you to have one telephone number for a specific international location. It works in the same way a regular toll free number does—free for your customers to call. This single number can be forwarded to one or multiple destinations/extensions.

How is a call delivered to an international toll free number?

International toll free service can operate in the cloud, as it does at AVOXI. If so, no hardware is required. Acquiring an international toll free number and forwarding it to your existing telephone(s) is simple. The international toll free number will be the number used by your customers, but it will ring to any one or multiple number(s) you specify.

How can an international toll free number be of value to my business?

ITFS often serves as a marketing tool. By using that single international toll free number, customers can easily become familiar with it, especially if you choose to have a vanity number (a number that spells out a word or benefit of your business— 1-800-FLOWERS). Additionally, ITFS helps expand business internationally by providing locals a number they can call for free. In doing so, you offer your current and prospective customers the opportunity to dial your business free of charge and eliminate international fees for them.

What do I need to activate my international toll free number?

ITFS does not require hardware aside from a telephone. In fact, if you choose to forward to voice over IP (VoIP), you will not even need a phone—only a computer with internet access. Of course, the option to forward to a landline or mobile still exists.

Is there one international toll free number that can work for all countries, worldwide?

There is not a single international toll free number that will work for multiple countries, instead one number will be offered per country. However, UIFNs (universal international freephone numbers) do exist and offer multiple country access by dialing one number. Learn more about UIFN here.

Why should a business have an international toll free number?

Businesses benefit from ITFS tremendously. It gives you:

  •   Free features including auto attendant, call recording, time of day routing, redirect, and more
  •   Easy and free way for customers to contact your business
  •   Cheap access to international customers
  •   Instant local presence


David Wise

David Wise

Chief Executive Officer, Founder at AVOXI
David has more than 18 years of management experience in the telecommunications industry. A graduate of the Citadel, David worked as a Senior Account Executive with Intermedia Communications and later co-founded Rapid Link, a leading provider of International callback and VoIP. David then founded AVOXI in 2001with a focus on providing niche international call center markets with customized voice and data services. read more
David Wise
David Wise

Submit a Comment

Your email address will not be published. Required fields are marked *

Share This