As a company that wants to be successful, you want to know whether your organization is facing problems and you want to know it fast. The sooner you find out about any issues, the quicker you can take action to correct them and make sure these problems do not spin out of control.
Whistleblower hotlines are a crucial component of your business and an effective ethics and compliance program, not just because they are mandated by law, but also because they can help improve your business. In order to encourage employees to report any and all issues, you must offer them ITFS (international toll free service) numbers.
ITFS numbers are available from over 100 countries, ensuring that all employees have the opportunity to report a problem. ITFS numbers can be set up to work from countries where your employees are located and then to be routed to the whistleblower hotline. When it comes to ethics and compliance, make sure your program is not only available during “regular business hours.” You need to choose an ITFS provider that will make sure you are always on and that will offer time of day routing, so you can forward the calls to the appropriate workforce.
In addition to providing an ITFS to your employees to report violations, you need to make sure that the greeting message they hear is one reassuring their anonymity. When employees are reassured that they are protected from retaliation, harassment and reprisals, they are more likely to report misconduct that may be in violation of the law and safety rules.
Remember, all calls are good calls, so make sure your offer an ITFS number in every country where you have employees.