Businesses are quickly discovering the benefits of, and moving to, Unified Communications platforms, and most commonly, they choose Microsoft Lync for their business needs. Microsoft Lync is a unified communications platform that connects people on Windows 8 and other operating systems, including mobile devices, browsers, PCs, and tablets. Lync provides businesses with a consistent, single client experience for presence, instant messaging, voice, and video. The research organization, Gartner, places Microsoft as the challenger in its “Magic Quadrant for Unified Communications as a Service, North America” defining it as high on the ability to execute and low on the completeness of vision. Gartner focused its assessment of Microsoft Lync as one of two parts of its Microsoft Office 365 platform and it rates it strongly for it brand, a solid product road map and user adoption.
Many businesses find that connecting Microsoft Lync using SIP trunking is the most cost-effective, reliable choice, but finding the best SIP trunk provider can present another challenge. After all, not every provider is created equal, and their grade of service can make or break your whole Unified Communications platform.
Choosing the right SIP trunk provider
One of the most vital things that you should look for when choosing a SIP trunk provider is the support offered by each. If 24×7 support is not offered, automatically rule that provider out. You should also ensure that the support department has plenty of experience, and is extremely knowledgeable of the solution they’re selling you.
Secondly, you should look for a provider that offers failover and redundancy. Ensure that they have disaster recovery procedures in place, and that they’re more than prepared for any outages that could occur. This will guarantee that your phones are never down.
Finally, you should request current customer testimonies from any potential providers. Their customers will be more honest than their sales people, and can either warn you of what to watch out for, or confirm that you’re choosing the best provider for your needs.
Be wary of choosing the cheapest provider; like many other industries, in the telecommunications industry it’s common to sacrifice quality for price. This leads to frequent down time, many missed calls from not only customers, but potential customers, and poor quality when phone calls actually connect.
First Call Resolution – Customer Satisfaction – Cloud Call Center References
- Learn more about SIP trunking
- SIP Trunking and VoIP Termination from AVOXI
- SIP Trunking and Secure Cloud Communications Work Together
- How SIP Trunking Can Benefit Your Call Center
- Gartner – Magic Quadrant for Unified Communications as a Service, North America
- Microsoft Lync