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Softphone vs Desk Phone

softphone vs desk phone

Softphone vs desk phone – the ultimate showdown. But which one is right for you? Find out the advantages and disadvantages of both VoIP phones.

Softphone vs Desk phone

Softphone vs desk phone – the ultimate showdown. Our customers often ask us, “which one is right for me?” This is a completely valid question; no one wants to invest money in a product that isn’t the right fit for them. In this article, we’ll dive into the specifics of each of these VoIP phones and the advantages and disadvantages of each.


A softphone is a program downloaded to your computer or smartphone that allows you to send and receive phone calls over the internet. Most soft phones are designed to look and feel like a traditional desk phone. Brands like the Bria Counterpath have a keyboard, call buttons and voicemail available directly through the program.

Advantages and Disadvantages

Softphones are low cost and install very quickly because there isn’t any “hard equipment” required. Softphones also allow you to be completely mobile. You can send and receive calls from anywhere with internet access. On the other hand, since your softphone runs off your computer or smartphone, you may also run into trouble if either of them crash or you lose internet access. Keep in mind, if you’re using a softphone downloaded on your computer, you’ll also need a headset in order to listen to and respond to calls.

Desk Phones

Desk phones, or hard phones, have been completely remodeled since the development of VoIP. Take the old idea of what you think traditional desk phone is and throw it out. Desk phones can now operate completely over VoIP. Brands like Polycom bring desktop VoIP to life.

Advantages and Disadvantages

One of the more obvious advantages to desk phones is that people are familiar and comfortable with using them. Many people prefer the act of using this type of phone. But, desk phones tend to be a higher cost compared to softphones. For starters, theres the initial purchase of the desk phone and the hardware involved. Then you have to take into account the installation time for each employees’ individual phone.

Ultimately, the choice is up to you. Both softphones and desk phones have their share of pros and cons. Choose the phone that works best for your company’s individual needs.

VoIP Soft Phone System – References

David Wise

David Wise

Chief Executive Officer, Founder at AVOXI
David has more than 18 years of management experience in the telecommunications industry. A graduate of the Citadel, David worked as a Senior Account Executive with Intermedia Communications and later co-founded Rapid Link, a leading provider of International callback and VoIP. David then founded AVOXI in 2001with a focus on providing niche international call center markets with customized voice and data services. read more
David Wise
David Wise

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