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Revolutionizing Customer Service in the Travel Industry: A Case Study with AVOXI's Smart Queue Platform

Learn how an online travel agency used Smart Queue, AVOXI's virtual call center software solution, to gain insight into agent activity and improve overall customer satisfaction.

In this solutions brief, we explore how Smart Queue, AVOXI's virtual call center platform, enabled an online travel agency with agents based in the USA and Canada to achieve insight into agent activity and provide its customers with fully accessible customer service phone support. Download the case study to get the full story.

The Client

An online travel service provider, the client provides customers with affordable air travel tickets to India and other international destinations. The client also provides booking services for hotels - offered at discounted rates. With agents based in the USA and Canada, the client offers its customers 24/7 phone support.

The online travel agency wanted to better serve its customer base by extending its online services to include customer service phone support. But, with no insight into agent activity, the agency had no way of monitoring or measuring agent performance. Additionally, the client needed affordable toll free and local phone numbers in areas of its largest customer base to ensure that prospects were able to reach the agency easily.

The Solution

  • Virtual call center software with live monitoring capabilities
  • Inbound & outbound calling solutions: International; 70% inbound

Want to learn how this travel agency used Smart Queue to enhance customer service levels and boost productivity? Download the case study.

Virtual Call Center Solutions for Online Travel Services

With a combination of virtual call center software and virtual phone numbers, this travel agency was able to better serve its customer base and easily connect with new prospects. To learn how cloud-based communications solutions can support your business, download the solutions brief or contact an AVOXI VoIP specialist for a free demo.

Katharine Kellar

Katharine Kellar

 ( Director of Marketing Communications )

Katharine is the Director of Marketing Communications at AVOXI, bringing over 17 years of experience in nurturing B2B, e-commerce, SaaS, and global brands. Fueled by her relentless drive for growth and an unwavering optimism, she finds joy in every day's silver linings. Outside of her professional achievements, Katharine is a coffee aficionado, savoring the aroma and taste of a freshly brewed cup as she crafts compelling narratives that resonate across diverse markets.