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Switching to a Virtual Call Center: The Cheap and Easy Choice

Virtual call centers are springing up virtually everywhere these days thanks to the rising popularity of VoIP phone services. Companies that use virtual call centers have the freedom to employ remote workers all over the country, and their employees have the freedom to work from home.

It is no longer necessary for a company to host all of their call center workers in the same physical location in the main headquarters. VoIP phone technology is a helpful tool in telecommuting, which saves companies space in their buildings and saves the employees a daily commute to work.

When users make or receive phone calls using traditional phone providers, their calls either go through old fashioned landlines or through cellular towers. When using VoIP, however, phone calls go through the Internet. This is a more efficient way to send phone calls, which results in a cheaper service for customers.

Call centers are essential for many businesses. Calling centers are the calling customer’s first impression of the company, and the efficiency with which calls are transferred is a reflection of the company’s professionalism and speed.

In business, it’s important to make a good impression, and with a VoIP service, even the smallest business can appear just as professional and organized as a national corporation. Here are some other benefits of using VoIP for virtual call centers:

Remote Agents

Outsourcing call centers is a popular option amongst businesses. Outsourcing saves the company money in their monthly rent payment, and also saves work-from-home employees a hassling commute to work each day.

With VoIP, incoming calls can seamlessly go directly to the remote agent, which gives the caller the impression of a smooth and organized call center operation. This option creates the illusion for the customer that the call center is located inside the physical central office, even though the call center is located anywhere with Internet access. Customers like the idea of continuity within a company, and call forwarding does just that.

Unlimited Nationwide Calling

All VoIP providers offer unlimited nationwide calling between VoIP users.  Call centers are the heart and soul of calling within a company, and it is imperative to use the cheapest phone service possible. Some of the cheapest business VoIP providers charge as little as $20/month for an extension with unlimited national calling. With such low per line prices, each agent can have their own unlimited extension.

VoIP is Cheap

Landline-based hardware is old fashioned and costly, and requires a rigorous amount of upkeep and repairs, which can be taxing on the company finances. Because VoIP is based on hosted technology, all of the responsibilities of repair and maintenance fall to the provider, rather than the customer. As long as there is an Internet connection, the only price companies have to worry about is their cheap flat rate monthly bill.

Scalable Extension Options

Call centers wax and wane depending on business size, business type, and season, and VoIP service is flexible to the variable size of the office. Since VoIP runs off the Internet instead of physical landlines, it’s easy for the company to add and delete phone lines as necessary.

Traditional phone providers lock in companies with a certain number of lines, which limits the amount of calls a company can receive at one time. This can cause a backup of phone calls, which annoys customers. Virtual call centers, on the other hand, don’t have a limit to their size since they run off of bandwidth. VoIP gives call centers the ability to expand and change without any outrageous new circuit fees.

As long as there’s an Internet connection there’s the option for a virtual call center. This sort of mobility and scalability is a real asset to businesses. Companies save money, and employees have the option to work from home.  It’s a virtual world out there, and VoIP works with companies to stay virtual and innovative while also staying cheap.

Rachel Greenberg is a writer for

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