Posts Tagged ‘cloud PBX’
Call Quality Assurance Guide (2023) Best Practices, Tips, and Scorecard
Call Quality Assurance Guide (2023) Best Practices, Tips, and Scorecard In this article, we provide you with the knowledge you need to make your call center efficient and effective through call quality assurance. You want your call center to be confident that it’s achieving its goals of being productive and leaving customers satisfied. There’s so…
Read MoreWhat is a Cloud PBX?
What is a Cloud PBX? The Role of Cloud PBX Before 2020, only about one in five employed Americans worked from home. As of December 2020, 71% worked from home or remotely. And 54% of those say they’d like to continue working from home even after the pandemic is over, according to the Pew Research…
Read MoreBest Call Monitoring Providers [2020]
Best Call Monitoring Providers for Call Centers 2020 Looking for the best call monitoring providers? We just made your search easier by gathering a list of the most popular call monitoring providers. Each company on this list has been in the business for a meaningful period of time and can handle a wide range of…
Read MoreWhat Is Call Monitoring? Learn How Call Monitoring Works
What Is Call Monitoring? Learn How Call Monitoring Works If you’ve found this article, you’re probably curious about the ins and outs of call monitoring– and you’ve come to the right place! We all know that call monitoring is used by companies all the time, but how, or why? Or maybe, you’re looking for call…
Read MoreWhat are the Top Problems with Implementing a Cloud Hosted PBX?
Implementing Cloud PBX At AVOXI, we’ve helped thousands of businesses upgrade their on premise phone systems to a cloud hosted PBX. We know that change can be hard. Still, many businesses are surprised by the problems that arise when implementing a cloud hosted PBX. This is especially true if they are new to SaaS (Software…
Read MoreVoIP vs Virtual: What’s the Difference, and Why Should I Care?
Lots of cloud communications providers use the terms “VoIP” and “virtual” interchangeably—especially when it comes to phone numbers. And we’ll be honest: we do, too. But, there are some real (and important) differences between virtual phone services and VoIP phone services that businesses need to understand before they invest in just any cloud communications…
Read MoreHow Does Call Screening Work?
How Does Call Screening Work? Take control of your office phone. Use call screening to determine how incoming calls are handled before you even answer the phone. Choose to send calls from certain numbers directly to voicemail or another extension. What is Call Screening? Included with the AVOXI Core Cloud PBX Phone System, call screening…
Read MoreHow Much Is Your Legacy PBX Costing You?
Cost of Legacy PBX Despite the evolution of modernized business communications over the past decade, many businesses still use legacy, on-premise PBX systems. What you may not realize is that a legacy PBX is not only an inconvenience; it can actually cost your company money. Legacy or not, a PBX phone system is the backbone…
Read MoreProblems with Sequential Ringing
Troubleshooting Problems with Sequential Ringing Sequential ringing is one of the most popular VoIP features available for busy, global businesses. This feature works by routing incoming calls in a specific order based on a predetermined list of phones and numbers. This helps ensure that incoming calls are always answered because the call will ring through…
Read MoreProblems with Cloud Hosted PBX Software
Cloud PBXs have transformed the way that businesses manage their telecommunication needs. They are a popular choice because they offer the features and accessibility of an expensive on-site business phone system without the hardware and price tag. Despite this, problems with cloud hosted PBX software can occur. We’ll discuss common issues you might experience and…
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