Toll free forwarding is constantly gaining popularity, with multiple businesses making the move to toll free numbers daily. However, few really understand all that it offers and how it works to help businesses grow.
Toll free forwarding allows businesses to have a toll free number without purchasing expensive equipment and a new phone line. It allows companies of all sizes to appear larger, and establish a wider customer base.
Toll free forwarding works just like any other forwarding service. First, your customer calls your toll free number. The number then reaches a switching center, and is instantly forwarded to the phone number connected to the land line, mobile phone, or VoIP device that you choose. The caller is connected directly to your company without delay, just as if your office were in the same town as the caller.
Toll Free Forwarding Features
Valuable toll free forwarding features that business owners like most include Advanced Call Routing which enables calls to be routed by time of day and day of week. With this feature, after hours calls can be routed to a home or cell number or handled by an IVR integrated voice response system. Even a small business owner with no receptionist or switchboard can
- receive calls in the office during the day,
- take calls on a cell phone while driving from office to home,
- take calls in the home office after hours, and
- let the IVR or answering service take calls after midnight
Businesses are also able to have as many toll free numbers as they’d like, and in as many countries as they’d like.
International Toll Free Forwarding
with international toll free forwarding, you purchase toll free numbers from a variety of countries and forward them to your phone. With this, your business can be on the same playing field as global enterprises with locations all over the world. Existing and potential overseas customers are much more likely to call a number that they trust, and won’t be charged from, than a number halfway across the world.
International toll free forwarding works very well with geographic call forwarding and time of day call routing features. The time of day call routing ensures that, even though you and your customer are continents apart, a customer support or product or service inquiry call is handled efficiently, to the satisfaction of your customer.