With everything being so global, businesses today need the tools to be accessible anywhere at any time. Many companies assume that call forwarding is a standard feature of toll free number service. However, this is often not the case with every toll free service provider. Here are five features you should look for when considering toll free forwarding:
- Call distribution based on your specific needs
- Sequential ringing (when one does not pick up, others are set up to do so)
- Simultaneous ringing (ringing to several phones at once)
- Advanced call routing (time of day or day of week routing rules)
- Integrated Voice Response IVR – (voice menus)
In addition to the features above, you should make sure the toll free service provider you choose is able to provide 24/7 support, especially if you are a call center. You cannot afford for your toll free forwarding service to be down at any time of day and a good toll free service provider will understand this.
A reliable toll free service provider will also make sure that you have access to change the settings of toll free forwarding at your convenience and will therefore give you access to your account. Being able to log into your account and change your settings will help you to better manage your toll free number service as well as allow you to keep an eye on your costs.
While some providers are less expensive than others, they may not always be able to fulfill all of your requirements. There is no point in purchasing toll free number service at a low price if you will end up with unreliable number that may or may not work. Reliability is what makes one toll free service provider stand apart from another, so make sure you do your do diligence. Making sure that the toll free number service you choose will be able to scale with your business and that the toll free number provider will be responsive to your changing needs.
Toll free number service is definitely a must for any international company, but choosing the right provider is key to making your phones ring.