Research shows that businesses who market with toll free numbers, rather than local phone numbers, have a higher success rate and receive a more positive reaction from their viewers. Why? Toll free numbers give the impression of legitimacy and credibility, and customers are more likely to call a toll free number over a local phone number.
For businesses currently looking to improve their credibility and widen their reach, toll free numbers can be a huge asset. They allow potential customers to recognize that your company is legitimate. In addition, toll free phone numbers help maintain those customers that you already have by providing them with a free means of communicating with your company, rather than paying long distance charges to reach customer service.
However, a toll free number alone will not give your company the full credibility it needs. If your toll free number only has one phone attached to the end, there is really no point in having a toll free number. Partnering your toll free numbers with an advanced cloud PBX system will allow customers to receive a response every time they call. By utilizing features like Interactive Voice Response (IVR) and phone extensions, customers will be directed to the correct person with the most knowledge to help them every time they call your toll free number. With easier customer service accessibility, customers will experience a higher satisfaction rate when dealing with your company.