As your business grows, the distance between your offices is more likely to be halfway around the world than halfway across town. Unlike traditional telephony systems, cloud phone systems and the VoIP features for enterprise that they provide can help your company scale quickly and connect with customers on a global level.
VoIP Features for Enterprise Success
As you search for the right communication solution for your growing business, consider these top 5 VoIP features for enterprise and how they can help you reach your goals.
Integration with Key Platforms
There are a lot of moving parts in any business. But, enterprise-level companies in particular need to find ways to integrate the software they use on a daily basis with their phone systems. Many virtual business phone providers have recognized this need, and include CRM integration as one of their top VoIP features for enterprise.
This feature allows you to sync your virtual phone system with some of the most popular CRM tools, such as Salesforce, SugarCRM, and Zendesk. At the enterprise level, most business VoIP providers also provide integration for additional collaboration and email tools, such as Outlook, Lync, Gmail, and Microsoft Office.
A list of the top VoIP features for enterprise wouldn’t be complete without advanced call analytics. In order to truly make your virtual business phone system work for you, it is important to choose a VoIP provider that offers you the ability to customize historical and real-time reports.
At the very least, enterprise-level businesses need to be able to track these essential metrics and details:
- Active Calls
- Unreturned Calls
- Records of Call Details
- Extension Summary
Depending on the individual needs of your business, you may find that additional features, such as agent performance tracking and call scoring, are essential as well.
As a large company, you may have offices and employees all around the world. With a remote and often virtual workforce, you need the ability to stay connected at all times.
There are a variety of VoIP features for enterprise that cater to this need. One of the most popular options is a softphone. A softphone functions just like a traditional phone, but is actually a program that is downloaded to your computer or smartphone. With this feature, you can make and receive calls as long as you have an Internet connection. Whether you’re at the airport, a coffee shop, or even working from home, you’ll have unlimited connectivity.
Other options for keeping the team connected at all times include call forwarding and follow-me call routing. Both of these features can be programmed to meet your business’s needs. For example, you can choose to have calls forwarded to multiple numbers or devices in a specific sequence, ensuring that your team never misses a call.
Failover and Redundancy
Reliability is more of an essential than a feature or an add-on. As your business grows, more and more employees and customers will be dependent on high reliability and uptime. In your search for a VoIP provider who offers reliable failover and redundancy, look for the following key points:
- Built-in redundancy, or no single point of failure
- Business continuity
- Disaster recovery measures
When many businesses choose to make the switch to VoIP, they’re thinking about their bottom line. Other businesses may be attracted to the reliability and security of virtual phone systems. But, unified messaging is a VoIP feature that simply makes things easier for small and large companies alike.
Essentially, unified messaging is a feature that sends voicemails and faxes directly to email. So, every time you receive a fax, it comes straight to your email as a PDF. And every time you get a new voicemail, it is delivered to your inbox, and you can listen to it from any synced device.
Enterprise-Level VoIP Solutions
Although these VoIp features for enterprise are essential to long-term success, there are many others that can help your business scale quickly and efficiently. Which features have had the biggest impact on your company’s growth and success?