UIFN is a term that both customers and even some call center decision makers lack in knowledge. UIFN, or universal international freephone number, is very similar to that of an international toll free number (ITFS), however offers one additional benefit: calling accessibility from multiple countries using the same number. UIFN enables callers from various countries to contact a business by dialing the same number. Although the country code prefix must be included, UIFN is the closest thing businesses have to a “global number.”
Universal international freephone numbers become extremely helpful to those companies in the travel industry. Online booking sites, especially, can benefit by implementing an UIFN to their website. As online booking sites aim to provide ease and convenience to their users, they also must understand the importance of being available through different channels, especially via live representation.
Imagine, a customer is completing their online booking but can’t quite figure out the answer to a very important question necessary prior to committing and completing the reservation. And as the time on the daily deal runs out, one can’t afford to wait patiently for an email or online form response. They are looking to speak to someone now! What solutions are you prepared to offer customers in similar situations?
Reserving a UIFN (or mulitple) will help address the above situation. Customers will be able to have their questions addressed immediately from a knowledgeable representative, and be on their way to completing the reservation. UIFN serves well when your business conducts business within specific regions. For example, if the majority of your sales come from the Asia market, implementing a single number for all Asian customers will not only be of value to them, but also to you!
Characterized as 00800 numbers, UIFN becomes the ideal communication tool for businesses targeting customers from a variety of countries. It is easily recognized and forwards calls to any call center location, anywhere in the world.