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Using a Softphone or VoIP Phone


As your company makes the switch to VoIP, one of the things you must upgrade is the actual phones that you use.  Most traditional phones aren’t compatible with VoIP and thus, they must be replaced.

Two popular options on the market are softphones and VoIP phones.  But which is right for you?  In this article, we’ll talk about using a softphone or VoIP phone by explaining their advantages and disadvantages.

What is a Softphone?

A softphone is a program downloaded to either your computer or smartphone that allows you to send and receive phone calls over the Internet.  These phones function just like a traditional phone, but they run using your VoIP service on your specific device.

Advantages and Disadvantages of a Softphone

Softphones are popular for businesses because they’re low cost, easy to install and can be used almost instantly once they’re purchased.  This is because there isn’t any hard equipment associated with a softphone. This allows them to be completely mobile, allowing you to send and receive calls whenever you have access to the Internet.

But, keep in mind that your softphone runs entirely over your computer or smartphone.  If you’re experiencing issues with either of them, you’re left without a way to use your softphone.

Another thing to remember is that you may need additional equipment to use along with your softphone.  This comes with added potential costs.  For instance, you may choose to utilize a headset so your calls can be kept private and free of background noise.

What is a VoIP Phone?

A VoIP phone is a desk phone that is set up specifically for VoIP service.  These phones look and feel like desk phones, but they’re remodeled to include the functionality needed to fully utilize your VoIP system.

Advantages and Disadvantages of a VoIP Phone

VoIP phones are popular because a lot of customers are accustomed to using a traditional desk phone.  Many people prefer to have a tangible office phone that still allows them to make the most of their VoIP service.

However, VoIP phones tend to come with a higher price tag.  This is because of the equipment required for these phones, plus the cost of installation.  It’s important to note that installation may also impact your set up time.

Using a Softphone or VoIP Phone in the Office

So, is using a softphone or VoIP phone right for your business? It truly depends. Consider your budget, technological requirements and your employees’ preferences to help you make the right decision.

Looking for additional resources about softphones and VoIP phones? Explore the articles below:

David Wise

David Wise

Chief Executive Officer, Founder at AVOXI
David has more than 18 years of management experience in the telecommunications industry. A graduate of the Citadel, David worked as a Senior Account Executive with Intermedia Communications and later co-founded Rapid Link, a leading provider of International callback and VoIP. David then founded AVOXI in 2001with a focus on providing niche international call center markets with customized voice and data services. read more
David Wise
David Wise

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