Outsourcers usually start evaluating virtual call center solutions to lower their capital investments. However, as they delve deeper into research, outsourcers find that virtual call center solutions come with many additional benefits over premise solutions.
Many BPOs have clients that require compliance with the Payment Card Industry (PCI) data security standard. Most premise-based solutions prevent BPOs from properly segmenting client data and reporting in order to be compliant. While it’s not impossible to get the necessary reporting from premise solutions, outsourcers find that they need more efficient and flexible ways to ensure compliance.
What BPOs have found is that virtual call center solutions based in the cloud enable more rapid scaling and offer more flexibility in data segmentation for compliance purposes. The ability to meet their clients’ expansion needs quickly is another big advantage outsourcers find in virtual call center solutions. If a client wants to go from 50 to 100 seats in a manner of days, virtual call center solutions allow them to meet that demand.
A growing number of BPOs is starting to taking advantage of the flexibility that virtual call center solutions offer in order to meet their clients needs as well as meet their organization’s long-term growth goals.