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VoIP Call Center Solution – AVOXI Smart Queue

Using a VoIP call center solution is rapidly becoming the top choice for call centers all over the world, due to the numerous benefits that VoIP offers over traditional telephony. AVOXI’s Smart Queue VoIP call center solution provides the same features and functionality as proprietary call center platforms, but at a fraction of the cost. As a hosted VoIP call center solution, it requires no capital investment, requires less maintenance, and has a lower total cost of ownership than traditional call center PBXs.

AVOXI’s VoIP Call Center Solution- Key Features:

Key benefits provided by Smart Queue include:

  • Over 150 metrics computed for call traffic, lost calls, agent answer behavior, area codes, agent sessions, and user defined business metrics
  • Monitors inbound queues and outbound campaigns
  • Detailed real-time activity reports with user-definable, multi-level alarms, which can be further restricted by queue, agent location, or agent
  • Live calls can be listened to remotely while they’re being handled, and agents screens can be viewed live

With the features and functionality offered by AVOXI’s VoIP call center solution, cost reduction, mobility, higher productivity, and scalability can all be realized.


Learn how to choose the right solutions provider for your VoIP Call Center Solution, or learn how a hosted virtual call center can benefit your business.

David Wise

David Wise

Chief Executive Officer, Founder at AVOXI
David has more than 18 years of management experience in the telecommunications industry. A graduate of the Citadel, David worked as a Senior Account Executive with Intermedia Communications and later co-founded Rapid Link, a leading provider of International callback and VoIP. David then founded AVOXI in 2001with a focus on providing niche international call center markets with customized voice and data services. read more
David Wise
David Wise

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