While large businesses have a lot going for them (massive customer bases, highly skilled employees, and a multicultural environment), they can, at times, struggle with feeling “too big”. Employees have trouble collaborating with their co-workers across the world, and communication is often neglected between employees and branches. However, VoIP, or Voice over Internet Protocol, can enable these large enterprises to ensure that co-workers and departments can work together, no matter how far apart they may be.
First and foremost, VoIP provides an affordable way for people across the world to communicate with each other, without paying outrageous long distance fees. For example, a company with locations in both Atlanta and Costa Rica, like AVOXI, could utilize DIDs, or local phone numbers. This enables the Costa Rica location to have an Atlanta phone number that forwards to their office. The employees in Atlanta could then call that number and avoid any long distance charges that would normally be incurred.
VoIP can also be utilized with video conferencing.
This would allow employees across the world to virtually meet “face-to-face”. Being able to put a face with a name, a voice, or an e-mail address makes co-workers feel much more connected, and more willing to collaborate. Video conferencing via VoIP can also remove the distractions that generally occur during a phone conference.
Finally, VoIP can allow employees who work remotely to stay connected with the offices. The only a requirements of a VoIP phone are that they have an internet connection, making it an ideal solution for employees who may need to work remotely or from home.
Utilizing VoIP can allow employees and customer branches to feel more connected to other offices, making them more capable of collaborating with their co-workers, reporting to headquarters, and staying connected with customers located all over the world.