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VoIP Moves to Center Stage

The global economic downturn has increased the urgency among companies of all sizes to reduce costs and find smarter and more efficient ways to do business.

From our perspective, this imperative is moving VoIP and open-source telecom solutions, like Asterisk PBX, to center stage.



Clearly, the march to VoIP – among customers and carriers – began before the current worldwide economic crisis.  Still, for us and other VoIP providers business is brisk as more and more companies rush to implement VoIP solutions.

Enterprise customers in growing numbers are turning to VoIP for inter-branch, intra-company calling while more and more call centers, hotels and SMBs (small and mid-sized businesses) rely on it for all inbound and outbound international calls.

Another smarter, less expensive way to do business is open-source telephony – specifically, Asterisk PBX.  So far this year, we’ve noted increased awareness and acceptance of Asterisk PBX among customers in South Africa, Latin America and other markets.  We’ve even seen PBX procurement by multinational companies where Asterisk is being considered side-by-side with Cisco and Avaya.

The reason is simple:  PBX is a flexible, scalable and reliable solution that offers the same advanced features and functionality as proprietary PBXs but at a fraction of the cost.  For these reasons, PBX now has a seat at the table.

In the Caribbean, we’re also seeing keen interest in Asterisk PBX but for one additional reason:  the large, installed base of Nortel PBX.  For many years, Nortel was the PBX that Cable & Wireless (now Lime) installed for customers throughout the region.  Many of these switches are at or near the end of the product’s life-cycle.

Compounding the normal anxiety over switch replacement was Nortel’s filing for protection from its creditors in 2009.  At that point, nobody knew what Nortel would look like when it emerges from bankruptcy protection.  In the meantime, customers were worried about replacement parts upgrades and service and many of them started turning to Asterisk. Those who made the switch to a VoIP PBX phone system quickly realized that they’ve made a wise decision. Nortel quickly announced that it would sell of its business units and shut down. While its period of protection was extended to February 2013, the company is no longer actively selling its products.

A strong contributor to increased use of VoIP in South Africa is the big increase in Internet usage. Over 30% of people in South Africa use the Internet and that number is predicted to grow to over half of the population in the upcoming year.  VoIP is moving to center stage. Are you behind it?

Read more about Business VoIP Systems here:

David Wise

David Wise

Chief Executive Officer, Founder at AVOXI
David has more than 18 years of management experience in the telecommunications industry. A graduate of the Citadel, David worked as a Senior Account Executive with Intermedia Communications and later co-founded Rapid Link, a leading provider of International callback and VoIP. David then founded AVOXI in 2001with a focus on providing niche international call center markets with customized voice and data services. read more
David Wise
David Wise

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