Selecting a VoIP provider is critical for setting up an effective and productive call center. Choose the provider who offers the highest quality service.
While all VoIP providers boast being the best, not all will measure up when their services are put to the test. Because selecting a VoIP provider is one of the most critical parts of setting up an effective and productive call center, it’s important that research is done, and the final provider isn’t the cheapest, but the one that offers the highest quality.
There are a few key things that you can keep an eye out for when searching for the best VoIP provider, and a few necessities that set some VoIP providers above the rest.
24/7 Support – Because most call centers are operated 24 hours a day, 7 days a week, it’s vital that your VoIP provider offers the same support. There is absolutely nothing worse than a call center going down, and having to wait until 8AM to resolve the problems. When hunting for a VoIP provider, make sure they offer this type of support, but don’t just take their word for it. Test it. Call in the middle of the night just to make sure someone answers, and keep testing it until you feel sure that support will never be an issue.
Free Features – When hunting for a VoIP provider, ensure that their service includes common features. Is call recording available? How much extra would you need to pay for interactive voice response? These are important questions that should be asked, as it’s a standard courtesy for most VoIP providers to include these with their solutions.
Scalability – Because business is constantly changing, and companies are growing or losing customers, scalability is an important factor when searching for a VoIP provider. Ensuring that your call center can grow with your company will save a lot of money in the future.
International presence – VoIP means world connectivity. A company with a single neighborhood location is not going to be in touch with the world telecommunications market and will not have the partnerships and experience in working with carriers and other partners. Seek out a VoIP provider with offices around the world and established relationships with carriers worldwide. These VoIP providers will be able to provide solid connections worldwide, and first to deploy new technology.
Experience – VoIP providers with only a few years in business aren’t likely to be able to provide sustained, high quality, trouble-free service. They just don’t have the needed maturity in their service delivery to ensure that they can deliver reliable VoIP service, or deliver new features and changes quickly every time. Experienced VoIP providers with more that five years of experience will also be better able to recommend and configure the right VoIP service for you.
Comprehensive Portfolio of Solutions – Leading VoIP providers with many years of experience offer a full portfolio of services. This ensures that the VoIP provider can deliver the best possible solution for your business requirements. Check to ensure that the VoIP provider has a full portfolio of solutions, including international toll free service phone numbers, vanity 800 numbers, local DID numbers throughout the world, cloud hosted virtual PBX solutions, and virtual call center solutions.
Testimonials – You may be able to confirm that a VoIP provider is right for your business through testimonials. Once you’ve found a VoIP provider that you think could be the perfect fit, find similar businesses that rely on the VoIP provider. Testimonials and comments from current customers provide an insight into the service quality delivered by a VoIP service provider.
VoIP Providers – Selecting the Best References
- VoIP Provider – What Is It
- More About VoIP Service Providers
- Cloud VoIP Provider Offering Call Recording
- 4 Steps to Easier VoIP Implementation
- Switching to VoIP – Potentially Painless Process
- Wikipedia on VoIP