When shopping for an international toll free number, the option of providers can be a bit overwhelming. However, there are certain things that you should expect from your international toll free number provider, and those providers who don’t offer an abundant of features should be immediately weeded out. The following list is just the minimum that you should expect from your international toll free number provider.
- 24/7 Support: If your international toll free number is not working, you’re missing critical business. Your international toll free number provider should offer 24 hour support, ensuring that if you do have issues with your number, you can get it back up and running as quickly as possible.
- Enhanced Routing: Enhanced routing allows you to specify where you would like your phone calls to go. For instance, if you leave the office at 5:00 every day, you can easily set up time of day routing, specifying that you’d like for your calls to be forwarded to your cell phone at 5:00.
- Failover and Redundancy: Your international toll free number provider should offer failover and redundancy, instantaneously redirecting your incoming call via another carrier if a toll free call to your company is travelling on a route that is blocked.
- Call Redirect: Call redirect ensures that if you miss a call in one location, your call will be seamlessly and immediately forwarded to the next agent, so no call goes unanswered.
If an international toll free number provider is lacking in any of these areas, then the service and reliability that you expect for your business is going to be lacking. Missed calls means missed opportunities for sales, productivity, credibility, and potential customers. By choosing the best international toll free number provider, you can rest assured that potential and existing customers are reaching you the first time, every time.