Call Center Software

Call Centre Software makes like much easier for call center managers.

Call center software enables managers to effectively manage operations and ensure the highest quality of service.

Call Center Software Overview

Call center software comes in all different shapes and sizes, and completes different tasks and goals across the call center.

Call Center Software – A Closer Look

Call center software is utilized by both inbound and outbound call centers all over the world. Just a few of the functions that it can complete include directing calls to the correct agent, monitoring agent productivity, and playing on-hold music.

Call Center Software from AVOXI

AVOXI’s call center software, Smart Queue adds more to your bottom line.

Some of the features included with Smart Queue are:

  • Time of Day Routing
  • IVR/Auto Attendant
  • Real Time Monitoring
  • Quality Assurance
  • Call Recording
  • Inbound Call Queues
  • Automatic Call Distribution
  • Call Forwarding

The earliest example of a call center that many have been able to find in the UK is at The Birmingham Press and Mail in 1965, and by the early 1970s PABX systems were beginning to include call center software like ACD technology, allowing the development of larger call centres. With the recent rise of technology that allows call centres to be virtual, and agents to go virtual, customer service is constantly improving and evolving.

Some of the benefits of call center software includes:

  • Easier management
  • Higher productivity
  • Increased customer satisfaction
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