Call Divert

Call divert can be used to forward to calls to any landline, mobile phone, or VoIP device.

Call divert, also known as call forwarding, is a phone feature that enables the user to forward or redirect their incoming calls to an alternate number.

Call Divert Overview

By utilizing call divert, companies can have phone numbers with different area codes than their actual locations expanding their customer base internationally.

Call Divert – A Closer Look

Call divert is a network feature that permites users to redirect calls to another number or message service. A phone can be set to divert all calls without ringing to the first number, as well as divert a call when the line is busy, the call is not answered, the phone is switched off, or there is no coverage.

AVOXI’s Call Divert Solution

AVOXI offers call divert as a free feature with any number purchased from AVOXI.

Call divert can be used with

  • Geographic Routing: Call centers or offices with different locations can choose to route their calls based on location
  • Time of Day Routing: Call divert can be set up to forward calls to different numbers based on the time of day

Call divert was invented by Ernest J. Bonnano in the early 1960s. Early examples of call forwarding were in the form of an internal function used by business telephone systems, which allowed users to redirect phone calls from one extension to another. Over time, enhancements were made and call forwarding services became a popular option for people who traveled a great deal.

Benefits of call divert include:

  • Fewer missed calls
  • Higher mobility
  • Larger geographic presence
  • Enhanced company image

To learn more about the definition of “Call divert” and to learn about Call divert, Call forwardingÊand the telephony services, visit the pages shown following:

Call Center Guide

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