Call forwarding is a feature that lets an incoming call to a called party be redirected to a third party.
Call Forwarding Overview
Call forwarding or call divert allows the called party to direct calls from one number to forward to another device where the desired called party is situated.
Call Forwarding – A Closer Look
Call forwarding is used frequently to increase one’s availability to a caller. Often, employees set up call forwarding to receive work phone calls that are directed to their desk on their cell phone after hours. A business that wants to be accessible around the clock can also set up time of day routing when forwarding its calls. This means that calls will be forwarded to different locations and/or devices based on the time of day criteria. This is especially helpful to international businesses that want to utilize their workforce availability at all times.
Call Forwarding from AVOXI
Call forwarding can be utilized with any ITFS, UIFN, or DID from AVOXI. A business may choose to forward their toll free number or their local DID number to a landline, a mobile phone or a PBX. AVOXI also enables its customers to point their incoming calls to a SIP address and passes the Caller ID to the receiving device. Call forwarding from AVOXI comes with enhanced features at no additional charge:
- Call recording
- IVR/auto attendant
- Time of day routing
- Ability to upload professional greetings
- Up to 10 extensions