Call Transfer

AVOXI Core offers call transfer as part of its solution, and allows your employees to focus on your core business.

A call transfer is a telecommunications mechanism that enables a user to relocate an existing call to another telephone or attendant.

Call Transfer Overview

By simply pushing a button, call transfer allows you to transfer received calls to another local phone number or extension with ease.

Call Transfer – A Closer Look

With an increasingly mobile workforce, it’s critical that your phone system offers the call transfer feature. No matter where your team members, employees, or agents are locationed, you want to be able to transfer your customer to the appropriate person or department.

Call Transfer Solutions from AVOXI

AVOXI’s hosted PBX solution AVOXI Core offers features such as call transfer and call forwarding, so your employees can focus on your core business.

Call transfer is a feature that is included with the cloud PBX solution, AVOXI Core, as well as the call center solution, Smart Queue.

PBX phone services have been in use since the early 1960’s. Early PBX systems enabled businesses to place internal calls without having to use an actual phone line, and allowed outside lines to be freed up from internal traffic, meaning that businesses needed fewer phone lines. By the 1990’s, technology had drastically evolved, and call transfer was becoming a common and expected feature within businesses.

One of the most important benefits of call transfer is the ability to have customers speak to the correct person, no matter where they are located. This creates more productivity and efficiency for agents, because they are able to work within their skill set, and transfer calls to others if a customer has an inquiry that they lack knowledge of.

Call Center Guide

Download the Call Center Guide


Free Demo

Request a Free Demo

Request Demo

Free Quote

Get a Free Quote Today

Get a Quote

Bundled Calling Plans

Toll Free Calling Plans

Get Pricing