Useful Call Center VoIP Resources

Call Center VoIP Forum
DOW Web Works - VoIP Equipment
Electricity Around the World
Telecommunication Inventory Management Tool
International Country and City Codes
United States Telephone Area Codes
International Dialing Codes
VoIP - Voice Over IP and IP Telephony Resources (provided by The Ohio State University)
IP Enabled PBX - H.323 - MGCP
Erlang B Calculator
Outsourcing Glossary
42 Telesales Tips
Telecommunication Abbreviations
Vanity Toll-Free Number Look-Up
Yellow Pages
White Pages

Equipment - Product - Manufacturers

Ariel Performance Centered Systems, Inc. CircSystems Technologies
Cisco
Davox
DOW Web Works - VoIP Equipment
Liebert Primus
Talisma
White Pajama

Institutions - Associations - Groups

American Society for Quality (ASQ)
American Telemarketing Association (ATA)
Associated Call Centers Inbound Telemarketing
Association of Support Professionals
Call Center Africa
Call Center Network Group (CCNG)
Call Centre Management Association
Customer Care Institute (CCI)
Incoming Calls Management Institute
International Customer Service Association (ICSA)
International Quality and Productivity Center (IQPC)
International Telecommunications Union
Society of Consumer Affairs Professionals (SOCAP)

Help Desk Related

Help Desk Institute
Help Desk Staffing levels
Helpdesk 2000
Helpdesk Best Practice
Start a Trouble Ticket

DOW Networks Newsletter

First Quarter 2005

News and Other Articles

Call Center News
Outsourcing Insights
VoIP  (Voice over IP) New

Trade publications - Magazines, Newsletters, Web Sites/Portals

Business By Phone Business
Communications Review
Call Center Careers
Call Center Jobs
Call Center Magazine
Call Center Management Review
Call Center Ops
Call Center World
Call Centre Focus (UK)
Computer Telephony
CRM Community
CRM Guru
CRMXchange
Customer Interface Magazine
Customer Service Week
Customer Service & Retention
Data Communications
Datamonitor
Destination CRM
Impact Learning Systems
Just Help Desk Jobs
Just Telephony Jobs
Real Market Today
Telecommunications Magazine
Teleconnect Magazine
The Telephone Doctor
Teleplaza
Think Service

Phone Number Information & Tools

American Computer Resources Inc.
(International Calling Codes)
AreaCode-Info.com
Fast Area Code Look-Up
(U.S. and Canadian NPA/NXX search)
North American Numbering Plan Administration (NANPA)
Official World Time Zone Map from the US Navy Phone, Fax and Email Address Listing
Switchboard Online Phone No. Information
Telephone Directory for the U.K.