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Careers at AVOXI

Join our winning global team!

AVOXI is always looking for qualified candidates for our sales and support team. If you’re interested in any of the positions displayed below, please email careers@avoxi.com.

Other open positions are listed on our company LinkedIn page.
AVOXI LinkedIn

Watch the AVOXI Careers video to learn more about what it’s like to grow with AVOXI!

 

Open Positions – Atlanta, GA

Bilingual (English/Spanish) Sales Development Representative

Job description

The Bilingual SDR position here at AVOXI is the first contact for all prospective clients! The SDR is responsible for qualifying leads generated and passing them on within the sales team. This position is a stepping-stone for business professionals looking to break into a fast paced, incentive driven career in technology sales.

We are seeking high-energy, driven professionals with sound business expertise, strong technical skills and natural sales instincts to join our sales team! Here at AVOXI you will gain experience interacting with clients worldwide. Ideal candidates should be eager to advance through a clearly outlined learning path to becoming a rock star sales executive! If you are talented, confident, and driven, we want you to join our team.

Primary Duties & Responsibilities:

  • Manage time effectively and be self-accountable
  • Adhere to a defined lead generation process within Salesforce.com
  • Qualify and manage lead transition and update account information using Salesforce.com
  • Respond to and qualify incoming web, email and phone inquiries regarding AVOXI products
  • Acknowledge feedback to continue to improve and develop

Desired Skills and Experience Required:

  • Strong organizational, communication, and interpersonal skills
  • Strong working knowledge of Salesforce.com
  • Strong desire to be in technology sales
  • Self-motivated, driven and detail oriented
  • Ability to working in a fast paced, changing environment
  • Ability to work independently, under direct supervision or in a team environment
  • Communicates effectively, both orally and in writing, with diverse audiences in diverse situations
  • Basic computer skills; email, chat software, word processing and spreadsheets
  • Long term interest in sales
  • Ability to develop and tailor email correspondence
  • Bilingual is a plus

What AVOXI provides you:

  • Solid base salary + commission + bonus potential, 2 weeks vacation, Medical/Dental, etc.
  • Casual dress every day
  • Fun, collaborative work environment
  • Flexible work schedule

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Employee is able to perform the essential functions of the job with or without reasonable accommodation.

IT Admin

Job description

AVOXI is seeking an IT Administrator to join our global team.

Keeping our computers running smoothly and efficiently is a high priority here at AVOXI. We strive to ensure that technology enables and enhances productivity and never gets in the way of getting work done. The AVOXI IT Administrator is a key component to making this happen by maintaining our client computer systems and the servers and services that support them. AVOXI IT Administrators fix small problems before they escalate, help our internal users with technical problems and resolve issues in a timely fashion.

Primary Duties & Responsibilities:

  • Manage the global Active Directory environment, including internal DNS
  • Manage issues that are reported in the Helpdesk ticketing system
  • Resolve issues or escalate to the appropriate group internally
  • Documentation, Documentation, Documentation
  • Manage asset inventory
  • Process requisitions and approved purchases
  • Manage cloud services such as Google Apps, HipChat, SnapEngage, etc.
  • Remote troubleshooting/configuration
  • Manage client patching/updating and application deployment
  • Manage Windows Server maintenance and upgrades
  • Manage access control and video monitoring systems

Desired Skills and Experience Required:

  • Ability to quickly learn new technology
  • Excellent English (written and verbal)
  • Advances troubleshooting skills
  • Ability to explain technical concepts to non-technical people **
  • Experience with Apple OS X Admin
  • Self-starter with ability to meet goals and expectations with minimal supervision
  • Cisco CLI experience – Switches and Firewalls

Extra Points

  • Spanish (written and verbal)
  • Experience with VoIP systems and architecture
  • Experience with Google Apps
  • Experience with Dell KACE or other patching/deployment automation tools
Accounts Receivable Specialist

Job description

–Data entry and confirmation of client billing and contact information
– Investigates and resolves payment discrepancies with client’s customers; Follows up to ensure resolution
– Identifies delinquent accounts by reviewing accounts receivable reports
– Documents status of payment and reason for non-payment
– Aid in keeping accounts current by maintaining and distributing statements of delinquency to clients
– Accurately process, post, and balance credit card receipts and bank draft/chargebacks to multiple billing systems observing daily deadlines and utilizing Central Applications and various bank websites
– Prepare and maintain various reports
– Maintain electronic filing system
– Answer all email requests promptly
– Identify best practices, recommend and implement improvements, enhancements, and new applications to support the company’s goals and objectives
– Assists other team members and foreign personnel as necessary

Desired Skills and Experience:

  • Undergraduate degree in Accounting or Finance
  • Proficient with MS Word and Excel (formulas, pivot tables, v-lookups, etc.) & Accounting Software
  • Ability prioritize, multi-task, and achieve deliverables in a fast paced environment
  • Ability to handle confidential information in a discreet, professional manner
  • Excellent oral and written communication skills
  • Excellent organizational and analytical skills
  • Ability to be an effective team member and display initiative
  • Experience with Salesforce is a plus +

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Open Positions – Charleston, SC

Software Quality Assurance Engineer

Job description

AVOXI is looking for a Software Quality Assurance Engineer to join it’s in-house development team in Charleston, SC.  If you have a strong engineering background, willingness to grow and develop with a positive attitude then this is the place for you. This role will focus on software testing enhancements to increase accuracy as well as creating process and method improvements.  Must have a working knowledge of the software development and test life cycle.

Primary Duties & Responsibilities:

  • Design, creation, and execution of test plans for AVOXI products and services
  • Collaborate with developers and leadership team to establish, integrate and adapt processes as needed
  • Accountable for all metrics related to software quality
  • Troubleshoot problems related to faulty code
  • Write and execute test cases in various test environments

Desired Skills and Experience:

  • 2-3 years of experience in a quality assurance test role
  • Bachelor’s Degree in Computer Science or related field (preferred)
  • Experience with Test Management Tools such as Black Box, White Box and Grey Box as well as automated test tools.
  • Team and solution oriented
  • Experience with any of the following: Jenkins, Bamboo, Travis CI, Shippable, AWS CodePipeline
  • Ability to clearly communicate highly technical information
  • Ability and desire to learn new technologies and testing techniques
  • Proven understanding of quality principles and practices, structured testing methodology
  • Maintains strong attention to detail even during high-pressure situations
  • Intermediate to advanced experience in SQL programming
  • Excellent understanding of the organization’s goals and objectives

This is NOT a remote position.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Employee is able to perform the essential functions of the job with or without reasonable accommodation.

Open Positions – San Jose, Costa Rica

Technical Support - Tier II

Job Description

Quality, reliability, and the relationships we have with our customers are what we believe are the keys to our success at AVOXI!

We are currently looking for a Technical Support – Tier II Technician to join our team and help us to continue our never ending mission to provide our customers with the industry’s best customer service and technical support.

Responsibilities:
– Technical support and troubleshooting
– Inter-department escalations
– Perform LCR rerouting
– Respond and resolve tickets in a timely manner
– Participate in the on-call rotation
– Documentation, documentation, documentation

Desired Skills and Experience:

  • Hands on experience with the Asterisk PBX
  • Hands on experience with VoIP Technology (required)
  • CentOS
  • IP PBX
  • Linux command line, system administration and bash scripting
  • Packet capturing and analysis tools Wireshark, Hammer, etc.
  • Firm understanding of telephony principles and underlying protocols (i.e SIP, SDP, RTP, RTCP)
  • Advanced network and connectivity troubleshooting
  • Ability to plan and carry out responsibilities with minimal direction
  • Experience using trouble ticketing systems

Extra Points:
– Experience with QueueMetrics
– dCAA or dCAP certifications
– Working knowledge of call center technologies

What AVOXI Provides You:
Competitive Salary
Competitive Benefits (Medical, Dental, Vision)
Paid Time Off
Cash matching 401k plan
Bonus Opportunity based on metrics and service quality (We win, YOU win!)
Professional work environment
MAC Book Pro Computers

 

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Employee is able to perform the essential functions of the job with or without reasonable accommodation.

Office Manager

Job description

Reporting to the CEO

Location: San Jose, Costa Rica

Position Summary:

The Office Manager will provide support to the employees in the San Jose, Costa Rica office. The ideal candidate will demonstrate the ability to manager multiple tasks in a fast paced changing environment. Much of the work is self-appointed, and required a high degree of professional independence, initiative and self-discipline.

Primary Duties & Responsibilities:

  • Welcomes guests and customers by greeting them, in person or on the telephone; answering or directing inquiries.
  • Organizes and maintains files in a readable and understanding manner
  • Schedules appointments, meetings, conferences, teleconference, and travel.
  • Mailing letters and running errands for the office, as needed.
  • Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies.
  • Works closely with the Atlanta Office Manager/Executive Assistant and Charleston Administrative Assistant
  • Coordinates new space development and relocation of office.
  • Organizes and manages any required vendors for office relocation
  • Recruiting for open positions and assisting with setup of interviews
  • Assists with marketing blog posts and social media postings
  • Oversees maintenance of all office equipment, including computers, printers, fax machines copiers
  • Sells used office equipment and ensure timely delivery to buyers.

Desired Skills and Experience Required:

-Bachelor’s degree and/or equivalent work experience
-Must be extremely organized and have good time management skills
-Strong verbal and written communication skills
-Impeccable attention to detail
-Good interpersonal skills and team player
-Ability to roll with the punches and wear many hats
-Ability to work well under pressure and meet deadlines
-Some experience in travel logistics
-Good attitude and friendly disposition

Benefits:

AVOXI offers a great benefits package and an amazing work environment. We encourage promotion within and advancement in climbing the corporate ladder. Expand and develop in a growing telecommunications company!

 

NOTE: This job is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Employee is able to perform the essential functions of the job with or without reasonable accommodation.

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