International Online Gaming Company Wins with AVOXI
AVOXI partnered with an international online gaming company to help them maintain their industry leadership position by improving customer service while reducing costs. AVOXI helped them expand into new geographic markets through international toll free numbers (ITFS) from more than 20 countries. By installing voice gateways to “IP-enable” the company’s legacy PBX platform, AVOXI protected the gaming company’s investment in its PBX infrastructure while leveraging the cost advantages of Voice over IP (VoIP). A call routing plan was put into place to ensure prompt and efficient handling of all customer calls. This VoIP network solution has resulted in an overall cost savings of more than 50% and high levels of customer satisfaction.