Multinational Business Reduces Costs with AVOXI VoIP Call Center Solution
A growing number of multinational corporations with far-flung global operations, complex telecom and IT infrastructures – and enormous phone bills are embracing voice over IP (VoIP) as a way to cut costs and improve their organization’s ability to respond more quickly to customers and opportunities.
Such an opportunity presented itself in one of the world’s largest pharmaceutical companies. AVOXI identified a way to help reduce its Latin America phone bill. The company needed a partner that could provide expertise in the proprietary technology already deployed in their network, a solution that would require little or no capital investment, lower international rates than it was paying an incumbent carrier, a reputation for quality and reliability and 24X7 technical support. It found all that and more in AVOXI.
A business and technical team from AVOXI’s office in San Jose collaborated with the company to design a solution that included new VoIP gateways at company locations in Costa Rica, El Salvador, Guatemala, Nicaragua, Honduras and the Dominican Republic. The interconnections between the gateways and PBXs were seamless. AVOXI then interconnected the voice gateways in six countries to allow four-digit dialing and free on-net, inter-site calls. Each site was linked to AVOXI facilities in Atlanta, which enabled outbound international VoIP calling.
The solution dramatically reduced the customer’s Latin America phone bill as a result of free on-net, inter-site calls among six countries, 60% savings on all other international calls through AVOXI and reduced dependence on expensive, multiple PRI circuits to carry calls over the PSTN.