Cloud Based Contact Center

Cloud Based Contact Center. Save money and streamline operations with AVOXI's Smart Queue.

A cloud based contact center is a contact center that is stored in the cloud, rather than hosted on-site.

Cloud Based Contact Center Overview

Cloud based contact centers offer

  • minimal capital investment
  • cost-effective scalability
  • high levels of reliability and security
  • 24×7 technical support

Cloud Based Contact Center – A Closer Look

In a cloud based contact center, the contact center does not own, host, or operate the equipment that the call center runs on. Instead, the contact center pays a monthly or annual fee to a VoIP service provider to host the call center telephony in their own data center. This allows contact c enters to pay for only the service or minutes that they use, rather paying for the hardware, an IT director, and a place to store the equipment, making it a much more affordable solution.

Smart Queue: Your Cloud Based Contact Center

Smart Queue is AVOXI’s cloud based call center solution. Smart Queue is built on an open-source technology and provides the same features and functionality as proprietary call center platforms – at a fraction of the cost.

Whatever your requirements may be, AVOXI is ready to help.  Our engineers will work with you to design a system that meets your unique business requirements.  You never have to worry about upgrades and maintenance with our cloud call center solution. The AVOXI team will worry about it for you while we will let you focus on your core business.

  • Automatic Call Distribution (ACD)
  • Call Recording and Extended Call Recording Storage
  • Inbound Call Queues
  • IVR/Auto Attendant
  • Real Time Monitoring
  • Time of Day Routing

Historically, call centers were built on PBX equipment that was owned and hosted by the call center operator. With the advent of Software as a service technology delivery model, the cloud based contact center emerged, and call center solutions started being hosted by VoIP providers.

Benefits of cloud based contact centers include:

  • Scalability: Cloud based contact centers enable solutions to grow with the business, without making an investment in more hardware.
  • Enhanced business image: Cloud based contact center solutions can put SMBs on the same playing field as enterprises with free features that make their business seem larger.
  • Cost reduction: Cloud based contact centers can save money, because call centers only pay for the minutes used.
  • Mobility: Cloud based contact centers provide an opportunity for mobility that was never possible with on-premise solutions
  • Higher productivity: Self-service portals and cloud IVR relieve call center agents of simple tasks, making them available for the bigger problems.
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