Cloud Call Center

Cloud Call Center. Save money and streamline operations with AVOXI's Smart Queue.

A cloud call center is a call center solution that is hosted by a VoIP provider in the cloud, rather than in a physical location owned by the call center.

Cloud Call Center Overview

A cloud call center offers:

  • minimal capital investment.
  • cost-effective scalability.
  • high levels of reliability and security.
  • 24×7 technical support.

Cloud Call Center – A Closer Look

In a cloud call center, the call center does not own, host, or operate the equipment that the call center runs on. Instead, the call center pays a monthly or annual fee to a VoIP service provider to host the call center telephony in their own data center. This allows call centers to pay for only the service or minutes that they use, rather than paying for the hardware, an IT director, and a place to store the equipment, making it a much more affordable solution.

Smart Queue: Your Cloud Call Center

Smart Queue is AVOXI’s cloud call center solution. Smart Queue is built on an open-source technology. It provides the same features and functionality as proprietary call center platforms – at a fraction of the cost.

Whatever your requirements may be, AVOXI is ready to help.  Our engineers will work with you to design a system that meets your unique business requirements.  You never have to worry about upgrades and maintenance with our cloud call center solution. The AVOXI team will worry about it for you while we will let you focus on your core business.

Cloud call center solutions include:

    • Automatic Call Distribution (ACD)
    • Call Recording and Extended Call Recording Storage
    • Inbound Call Queues
    • IVR/Auto Attendant
    • Real Time Monitoring
    • Time of Day Routing


In the past, call centers were built on PBX equipment that was owned and hosted by the call center operator. With the advent of Software as a service technology delivery model, the cloud call center emerged, and call center solutions started being hosted by VoIP providers, revolutionizing the call center.

Benefits of cloud call centers include:

  • Scalability: Cloud call centers enable solutions to grow with the business, without the need to make an investment in more hardware.
  • Enhanced business image: SMBs can join the same playing field as enterprises with free features that make their business seem larger.
  • Cost reduction: Cloud call centers can save money, because call centers only pay for the minutes used.
  • Mobility: Cloud call centers provide an opportunity for mobility that was never possible with on-premise solutions
  • Higher productivity: Self-service portals and cloud IVR relieve call center agents of simple tasks, making them available for the bigger problems, and reducing the amount of time spent on trivial things.
Call Center Guide

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