Cloud IVR

AVOXI Core offers IVR as part of its business solution, allowing your employees to focus on your core business.

Cloud IVR is a technology that allows a computer to detect voice and DTMF tones input via keypad.

Cloud IVR Overview

IVR, or Interactive Voice Response, allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which they can service their own inquiries by following the IVR dialogue.

Cloud IVR – A Closer Look

Interactive voice response is an automated telephony system that interacts with callers. It gathers information, looks up information, and routes calls to the right recipient. IVR lets your customers get information or assistance quickly using only their voice or telephone pad.

Cloud IVR from AVOXI

AVOXI offers cloud IVR as a free feature with AVOXI Core, AVOXI’s cloud PBX solution.

Cloud IVR solutions include:

  • Easier call routing
  • Integration with voice mail, “find me”, and click-to-call features
  • Ease of programming through a graphical user interface
  • Recordings that can be easily stored and attached as .WAV files

IVR technology was deployed in the 1970s, but was very complex and expensive. In the early 1980s, competitors began emerging, and IVR prices went down and began becoming more affordable. In the late 1990s, IVR became vital to businesses and call centers.

There are many business benefits to cloud IVR, including:

  • Better customer experience
  • Increased agent productivity
  • Lower costs
  • Professional business appearance
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