Cloud VoIP

AVOXI Core, AVOXI's cloud VoIP solution, allows your business to focus on its customers.

Cloud VoIP solutions are telephony solutions that are hosted by a VoIP service provider and completed on the IP network.

Cloud VoIP Overview

Cloud VoIP (Voice over Internet Protocol) is a telephony solution that is supplied by VoIP providers. The providers host the hardware in their data centers, and are responsible for maintaining, updating, and configuring it.

Cloud VoIP – A Closer Look

Cloud VoIP uses internet protocol data packets to transfer voice, fax, and other data over the Internet network. This allows toll charges that are common on the PSTN (public switched telephone network) to be eliminated, making VoIP much cheaper than PSTN.

Cloud VoIP from AVOXI

AVOXI’s cloud VoIP solution AVOXI Core gives your admin the choice to handle end-user settings or instruct end users on how to handle their own settings.

Some of the features that cloud VoIP solutions for business offer include:

  • IVR/Auto attendant
  • Call recording
  • Call forwarding
  • Time of day routing

Cloud VoIP started receiving attention about ten years ago, but with service reliability issues due to software immaturity, cloud VoIP did not get off to a great start. After time, these early challenges were ironed out, and hosted VoIP became a popular choice for many businesses and call centers looking for cost-effective telephony solutions.

Cloud VoIP offers many benefits to businesses, including:

  • Total cost of ownership savings
  • Disaster recovery
  • Scalability
  • Reliability and redundancy
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