Hosted Contact Center

Smart Queue saves money and streamlines operations for businesses of all sizes.

A hosted contact center makes use of software provided by a telephony solutions provider, eliminating the need for a brick-and-mortar center.

Hosted Contact Center Overview

Companies that use hosted contact centers have the freedom to employ remote workers all over the world, as it’s no longer necessary for agents to work in-house.

Hosted Contact Centers – A Closer Look

As long as there’s an Internet connection, there’s an option for a hosted contact center. Hosted contact centers utilize VoIP (Voice over Internet Protocol) to complete calls, enabling agents to work from the comfort of their home.

Hosted Contact Centers from AVOXI

AVOXI’s hosted contact center solution, Smart Queue is built on open-source technology and provides the same features and functionality as proprietary call center platforms – at a fraction of the cost.

Hosted contact center solutions offer:

  • Minimal capital investment
  • Predictable monthly operating expenses
  • Rapid deployment
  • Cost-effective scalability
  • High levels of reliability and security
  • 24×7 technical support

Historically, call centers were built on PBX equipment that was owned and hosted by the call center operator. With the advent of Software as a service technology delivery model, the hosted contact center emerged, and call center solutions started being hosted by VoIP providers.

Some of the benefits of hosted contact centers include:

  • Scalability
  • Reliability
  • Redundancy
  • Mobility
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